Bricolapp Privacy Policy

Effective Date: June 2025

Welcome to Bricolapp! Your privacy is a top priority for us. This Privacy Policy (“Policy”) explains how Bricolapp (“we,” “the App”) collects, uses, stores, shares, and protects your personal information when you use our application. By using the Bricolapp app, you agree to the terms and conditions outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to enhance your experience and effectively provide our services:

a. Information You Directly Provide to Us:

• Account and Registration Information: When you create an account, we ask for your full name, email address, phone number, password, and date of birth. You may choose to add a profile picture.
• Service Provider Profile Information: If you are a service provider, you may be asked for additional information such as your specialty, professional experience, certifications (we may ask you to upload images of these), pricing, and preferred service areas.
• Client Profile Information: If you are a client, information such as your location may be requested to help identify the nearest service providers.
• Communication Information: Includes any correspondence between you and Bricolapp (e.g., customer support messages) or between users within the App via the chat feature.
• Ratings and Reviews: Information you provide when leaving ratings or comments about services or other users.

b. Information We Automatically Collect When You Use the App:

• Device Information: We collect information about the device you use to access the App, such as device type, operating system, unique device identifiers, and language settings.
• Usage Data: This includes information about how you interact with the App, such as the pages you visit, features you use, services you search for or request, the duration of your time in the App, and access times.
• Location Information: With your consent, we may collect precise geographical location information via GPS, Wi-Fi, or cellular network data to facilitate matching clients with their nearest service providers. You can disable location data collection in your device settings at any time.
• Cookies and Similar Tracking Technologies: We use cookies and other tracking technologies (like web beacons) to collect information about your activity, enhance user experience, analyze how the App is used, and deliver personalized advertisements.

c. Information We Collect from Other Sources:

• Identity and Background Verification: For security and reliability, we may use third-party verification services to verify user identities and qualifications, especially for service providers, in compliance with local laws.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Operating and Providing Bricolapp Services:
  
  • Creating and managing your account.
  • Connecting clients with suitable service providers.
  • Enabling communication between users via the in-app chat feature.
  • Processing service requests and payments (although payments are directly between users, we may use information to track transactions for analytical purposes).
• Improving and Developing the App:
  
  • Understanding how you use the App to enhance your experience.
  • Developing new features and functionalities.
  • Conducting analytics and research to improve the App’s performance and effectiveness.
• Security and Fraud Prevention:
  
  • Verifying user identities and combating fraud and illegal activities.
  • Ensuring the security of the platform and protecting user data.
  • Investigating potential violations of the Terms of Service.
• Communicating with You:
  
  • Sending notifications and updates about the services you requested or provided.
  • Sending marketing messages and promotional offers that may interest you (with an opt-out option).
  • Responding to your inquiries and providing technical support.
• Legal Compliance:
  
  • Complying with applicable laws and regulations in the Kingdom of Morocco.
  • Responding to legal requests from government authorities.

3. Information Sharing and Disclosure

We may share your personal information with the following parties:

• Between Users: To match clients with service providers, certain profile information (such as name, profile picture, specialty, ratings, contact information) will be shared between clients and service providers.
• Third-Party Service Providers: We may share information with third-party companies and individuals who perform services on our behalf (e.g., server hosting, data analysis, payment processing, customer support, identity verification services). These parties are bound by data protection requirements.
• Affiliates: We may share your information with our affiliated companies or branches for internal purposes related to the operation and improvement of our services.
• Legal Purposes and Protection of Rights: We may disclose your information if required by law, in response to a legal process (such as a court order or search warrant), or to enforce our Terms of Service, or to protect our rights, property, or safety, or the safety of other users.
• Business Transfers: In the event of a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of the transferred assets. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4. Information Security

We implement reasonable technical and administrative security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is 100% foolproof. You are responsible for maintaining the confidentiality of your password and account information.

5. Your Data Protection Rights

Under Moroccan Law No. 09-08 concerning the protection of individuals with regard to the processing of personal data, you have the following rights regarding your personal data:

• Right to Access: The right to request a copy of your personal data that we hold.
• Right to Rectification: The right to request the correction of any inaccurate or incomplete information about you.
• Right to Erasure: The right to request the deletion of your personal data under certain circumstances (such as withdrawing consent or when data is no longer necessary for the purpose for which it was collected).
• Right to Object to Processing: The right to object to the processing of your personal data for legitimate reasons related to your particular situation.
• Right to Restriction of Processing: The right to request the restriction of the processing of your personal data under certain circumstances.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and the right to transmit that data to another party.
• Right to Withdraw Consent: If the processing of your data is based on your consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise these rights, please contact us using the contact information provided at the end of this Policy.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide services to you, comply with our legal obligations, resolve disputes, or enforce our agreements.

7. Third-Party Links

Our App may contain links to third-party websites or services that are not owned or controlled by Bricolapp. We are not responsible for the privacy practices or content of these websites or services. We advise you to review the privacy policies of any third-party websites or services you visit.

8. Children’s Use of the App

The Bricolapp app is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on the App and updating the “Effective Date” at the top. You are advised to review this Policy periodically for any changes. Your continued use of the App after the changes are posted signifies your acceptance of the revised Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us